FAQs

Bike Hire FAQ

Can I pay on a credit/debit card?
Yes you can. We take most major credit and debit cards apart from American Express.
Can I pay my deposit on a card?
We are able to take payment for bike hire on cards
Why do you need a deposit?
The deposit is taken to cover the cost of damage that may be sustained during the course of your hire or to help cover our staff costs if you are late returning your bikes. Deposits will be withheld and/or additional reasonable credit/ debit card charges will be incurred in the event of damage or late return. See full terms and conditions.
Why do you need my address when I hire a bike?
We take this as a security measure as we like to know who is borrowing our equipment. We also need to use it on occasion if you have left something behind or have forgotten to collect your deposit. We do not pass it on to third parties.
Why do you need my address when I hire a bike?
We take this as a security measure as we like to know who is borrowing our equipment. We also need to use it on occasion if you have left something behind or have forgotten to collect your deposit. We do not pass it on to third parties.

Equipment

Can you fit a babyseat/buggy/Trail-a-Bike to my bike?
We do not hire out babyseats/buggy/Trail-a-Bike on non hired bikes for safety reasons.
Can I fit my babyseat/buggy/trail-a-bike to your bike?
We are unable to fit your own equipment to our cycles for safety reasons.
Can I take a babyseat/buggy/Trail-a-Bike on a electric bike?
For safety reasons we are unable to fit any kind of equipment to a electric bike.
How old do I need to be to ride an electric bike?
You must be 16 or older to ride our pedal assist electric bikes.
Do you hire out bikes with stabilisers?
We do not offer any cycles with stabilisers. If your child cannot ride or struggles to ride then we hire out Trail-a-Bikes which are single wheel bikes towed by an adult rider. If your child is older than 6/7 years old we do have tandems available as well which are more suitable for older children.
Can I take my dog in your buggies?
For hygiene and safety reasons we do not allow dogs into the same buggies that children go in.

Group visits

I'm interested in bringing a large group to you. How many bikes can you hire out at a time?
We are happy to cater for large parties. Please contact the us to discuss your requirements and we will be able to advise you further.
I want to bring a group to you, do we have to pay on the day or can you invoice us?
We invoice groups in advance. Once payment and signed terms and conditions are received your booking is confirmed.

General

Are you open all year?
We are open every day except Christmas Day, we do reduce our hours during winter due to day light hours.
Do you have maps of the trail?
We have maps available at 1085 Adventure shop
Do you deliver bikes?
We are able to deliver and collect bikes, by pre arrangement only. A fee will be charged to cover transportation and labour.
Can I do a one-way hire?
All cycles have to be returned to the centre they were hired from by the allotted time unless agreed by pre arrangement only. A fee will be charged to cover transportation and labour.
What happens if I am late returning my bike?
We hope that you will return your cycles to us on time, however if something should happen and you are running late we will retain the deposit you left when hiring the cycles. We do ask that wherever possible you try to telephone to let us know you will be late. See terms and conditions for charges relating to late return.
What happens if I damage my bike?
Depending on the level of damage sustained to the bicycle, we will keep part or all of the deposit you leave when hiring the cycles and additional reasonable credit/ debit card charges may be incurred.
What is your postcode so I can enter it into my Sat Nav?
Beddgelert: LL55 4UU
Do you charge for car parking?
We have free car parking at the campsite
Can I get there by public transport?
It is possible to reach us by public transport, however it can be limited at times and in some locations.
Do I have to wear a helmet?
We have a “No Helmet No Hire” policy and helmets are available free of charge to customers who hire a bike from us.

We have a variety of sizes available from toddler up to large adult.

Can you tell me about when you sell your bikes?
We sell ex hire adult and child cycles.

All of our ex hire cycles are fully serviced and cleaned before they leave us, so apart from a few marks on the frame you are getting a bike that is in as good a condition as when we received it. Please see our Bike Sale and Service page for more information.

What should I wear?
Comfy trousers such as tracksuit bottoms are better than jeans. If the weather is inclement, windproof as well as waterproof clothing is best and gloves are a must. In terms of footwear, trainers or shoes with good grip are the most comfortable for safe cycling. When cycling on sunny days, please don’t forget your sunscreen.
Do you repair cycles?
Yes we have a full bike service workshop – please see our Bike Sale and Service page for more information.
Do I need to pre book?
Yes please so that we can ensure we have your bikes ready and waiting for you. If you wish to book for 6 or more please do get in touch to arrange a group discount.
What’s included in the hire?
Helmet, lock, repair kit and route maps and the bike of course 🙂